Cancellation, Return, Refund & Warranty Policy

Effective Date: 5 November 2025
Last Updated: 5 November 2025

At Adouer Wood, many products are manufactured specifically against customer orders. Please review this policy before placing your order.

1. Order Cancellation

Orders can be cancelled within 72 hours of order confirmation, provided manufacturing or production has not started.

If a cancellation request is approved, a 5% transaction fee will be deducted from the total amount paid, and the remaining balance will be refunded to the original payment method.

Once manufacturing, customization, material preparation, fabrication, finishing or other production work has started, the order cannot be cancelled and the amount paid is non-refundable due to change of mind or customer-side reasons.

2. Damage or Defect Reporting

Customers must report any damage or suspected manufacturing defect within 72 hours of delivery.

Customers should provide:

·       Order number

·       Photographs/videos of the issue

·       Description of the damage or defect

·       Delivery details

Our team will review the complaint and determine the appropriate resolution.

3. Minor Damage & Local Repair

Minor damage, scratches, small dents, minor finishing issues, colour touch-ups or similar issues will not qualify for a return or refund.

Where the issue can reasonably be repaired at the customer’s location, Adouer Wood may arrange or authorize a local carpenter, painter, technician, or other appropriate service professional to resolve the issue.

Examples may include:

·       Minor scratches

·       Small dents

·       Minor polish/finish issues

·       Small paint/colour touch-ups

·       Minor alignment issues

·       Minor hardware adjustments

·       Other repairable cosmetic or functional issues

The objective will be to repair the affected area at the customer’s location without requiring the complete furniture to be returned.

4. Major Defect

Where a genuine manufacturing defect is identified and cannot reasonably be resolved through local repair, Adouer Wood may, depending on the circumstances:

·       Replace the defective component;

·       Rework the affected portion;

·       Arrange specialized repair;

·       Replace the product; or

·       Provide another appropriate remedy where applicable.

Return of the complete product is not the default remedy for a repairable defect.

5. No Return for Minor Issues

Products will generally not be accepted for return or refund solely because of minor cosmetic or repairable issues.

Adouer Wood will first attempt to resolve such issues through repair, touch-up, refinishing, adjustment or component replacement.

This does not affect any consumer remedy that cannot legally be excluded.

6. Warranty

Unless otherwise specified for a particular product, Adouer Wood provides a 12-month limited warranty from the date of delivery.

The warranty covers eligible manufacturing and workmanship defects arising under normal intended use.

Where a valid warranty claim is accepted, Adouer Wood will generally arrange repair or replacement of the affected component, as appropriate.

Warranty does not normally cover:

·       Normal wear and tear

·       Accidental or physical damage

·       Scratches, dents or damage caused after delivery

·       Misuse or negligence

·       Unauthorized modification or repair

·       Improper installation

·       Damage during relocation

·       Water or excessive moisture damage

·       Heat or environmental damage

·       Damage caused by harsh chemicals or improper cleaning

·       Natural variations in wood grain, colour, knots or texture

·       Normal seasonal expansion or contraction of natural wood

Warranty claims are subject to inspection and verification.

7. Customized / Made-to-Order Products

Customized and made-to-order furniture is manufactured according to customer requirements.

Customers may request cancellation within the 72-hour cancellation period, provided manufacturing has not started.

Once production has started, customer-initiated cancellation or refund is not available.

Valid claims relating to manufacturing defects, workmanship defects, damage or incorrect products will be handled according to this policy.

8. Natural Wood Variation

Wood is a natural material. Differences in:

·       Grain

·       Colour

·       Knots

·       Texture

·       Natural markings

·       Minor tonal variations

are natural characteristics and are not necessarily considered defects.

9. Refunds

Where a cancellation is approved within the 72-hour cancellation period and manufacturing has not started:

Refund Amount = Amount Paid − 5% Transaction Fee

The balance will be refunded to the original payment method.

Refunds are generally initiated within 3–5 business days after cancellation approval.

Bank, card issuer or payment-gateway processing times may vary.

10. How to Contact Us

Email: contact@adouerwood.com
Phone: 080 6217 7097
WhatsApp: 078 7783 0597

Adouer Wood
Plot No. 18, K. No. 40, Tehsil Amer, Jaisalya,
Vishwakarma Industrial Area, Road No. 17,
Jaipur, Rajasthan – 302013, India

GSTIN/UIN: 08BGXPC8564M1ZF

Customer Support Hours

Monday – Friday: 10:00 AM – 7:00 PM
Saturday: 10:00 AM – 5:00 PM
Sunday: Closed

Important Notice

Customers are requested to inspect their furniture after delivery and report any damage or suspected defect within 72 hours of delivery.

For repairable issues, Adouer Wood will generally attempt to resolve the problem at the customer’s location through an authorized/local carpenter, painter, technician or other appropriate professional, rather than requiring the furniture to be returned.

This policy is subject to applicable Indian consumer-protection laws. Nothing in this policy is intended to remove any legal right or remedy that cannot lawfully be excluded.

Effective Date: 5 November 2025
Last Updated: 5 November 2025